![]() The bank has said they suffered from ‘intermittent’ failures which prevented people being able to access their own accounts while a glitch allowed certain people a window into accounts they should not be able to view. Out of the five million TSB customers, around 1.9million subscribe to the banks online services. After the work was supposed to be completed however many customers found that they were still unable to access many of their banking functions and, even more seriously, many people found that they were able to access strangers’ accounts. The work was carried out as a result of TSB leaving the Lloyds banking group and the update was supposed to move customer data from the Lloyds platform onto TSB’s. Customers were warned that online banking services would be unavailable between 4pm on Friday the 20 th and 6pm Sunday the 22nd. Issues began surfacing on Monday morning after the bank carried out an IT upgrade over the weekend. We'll let customers know as soon as it's available again.” We did this at around 10.30 this morning and we hope to be back up later this afternoon. One of the steps we need to take to resolve this is to take our mobile app and online banking down for a few hours. "We're still seeing issues with access to our digital services. Mr Pester said: "This isn't the level of service that we pride ourselves on providing, and isn't what our customers have come to expect from TSB, and for that I'm deeply sorry." Mr Pester said he was "deeply sorry" and assured that customers would not be left short changed as a consequence of the fiasco. TSB will have to tell MPs how far the debacle has exposed customers’ data, and how much, if at all, any accounts have been compromised.CEO of TSB Paul Pester has publicly apologised as the IT problems plaguing the banking group continued into their fourth day.
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